Shipping & Returns

Delivery times vary depending on the time of purchase in the online store and the destination country. To ensure same-day shipping, you must place your order before 6:00 PM for orders within Spain and before 4:00 PM for orders outside of Spain*.

• United States: 24 hours to 3 business days
• Japan: 2 to 5 business days
• South Korea: 2 to 4 business days
• Mexico: 3 to 5 business days
• Spain and Portugal: 24 business hours**
• Europe: 24 to 48 business hours
• Rest of the world: 2 to 5 business days

* Public holidays in Zaragoza (Spain), as well as Saturdays and Sundays, are not considered business days.

** Delivery to the Canary Islands may be delayed beyond the expected delivery time due to customs issues.

Exchanges only apply to SPAIN (Peninsula and Balearic Islands) and Portugal where the first exchange is totally free. The same courier will deliver the new product and will pick up the one you want to exchange. For the rest of the world the exchanges will be managed as returns. See section Returns.

First change FREE

The first exchange of an item purchased in the online store for Spain (Peninsula and Balearic Islands) and Portugal is FREE of charge..

To make the change, you will need to send us an email to help@paris64.com within a period not exceeding 15 calendar days from receipt of your order, letting us know the details of the change you want to make (i.e., the item you are exchanging and the one you want to purchase), as well as the reason for the change. We will tell you how to proceed and arrange an appointment with the courier company Nacex for the delivery of the new product and collection of the exchanged item.

Rest of Europe and other countries

The exchange of an item purchased in the online store for countries other than Spain (Peninsula and Balearic Islands) and Portugal will be processed as a RETURN. See section Returns.

Make an exchange in a physical store of a product purchased in an online store.

The exchange of an item purchased in the online store will be processed as a RETURN when it is made in a physical store. See section Returns.

The exchange of an item purchased in the online store for countries other than Spain (Peninsula and Balearic Islands) and Portugal will be processed as a RETURN. It is not possible to make an exchange for the rest of Europe (Canary Islands, Ceuta and Melilla) and other countries, so it will be processed as a RETURN of the original product. See section Returns.

Once the return has been made, you can proceed to make a new purchase. This new purchase will be subject to the current price of the products, regardless of the price at which the returned product was purchased..

The exchange of an item purchased in the online store will be processed as a RETURN when it is made on a physical store. See the section Returns.

Once the return has been made, you can proceed to make a new purchase. This new purchase will be subject to the current price of the products, regardless of the price at which the returned product was purchased..

To proceed with the return, you must complete this withdrawal form within no more than 15 calendar days from the receipt of the product.

The return of an item purchased from the online store must be handled directly with the shipping company that works with PARIS/64. Once we receive your request through the withdrawal form we will quickly and easily schedule a pickup.

To proceed with the return, you must complete this withdrawal form within no more than 15 calendar days from the receipt of the product.

The return of an item purchased from the online store must be handled directly with the shipping company that works with PARIS/64. Once we receive your request through the withdrawal form we will send you the return label along with instructions so you can schedule a package pickup.

FREE: Whenever a return is made in store, it will be free of charge.

Full refund: It will be effective in a maximum of 8/10 working days, depending on the bank and always in the original payment method in which the product was purchased from the online store.

If you wish to exchange a purchase made in the online store, you must first make the return and then a new purchase. This new purchase will be subject to the current price of the products, regardless of the price at which the returned product was purchased..