Return request with DHL
You have 2 options: you can request a pick-up at your home or go in person to a DHL Service Point. You can choose the one you prefer.
HOME PICK-UP OPTION:
Access to https://mydhl.express.dhl/es/en/home.html#/schedulePickupTab
Note: Remember to select the country from the drop-down menu where you want the pick-up to take place.
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The following option will appear:
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- Select: Schedule a Pickup
- Do you need to créate a Shipping label? Select: NO
- Select the option: I HAVE A DHL WAYBILL NUMBER.
- Enter the waybill number (these are always 10 numeric digits that appear below the first barcode on your DHL label).
- Select the prefix from the drop-down menu and enter the phone number.
- Select: NEXT
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In the next screen you will be asked to UPDATE the info:
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- Select UPDATE
- Validates the collection address and indicates if there are any observations to be taken into account for a successful collection.
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SERVICE POINT DHL PICK-UP OPTION
In case you want to go in person to a DHL SERVICE POINT:
- Click on this link to check your nearest collection point: https://locator.dhl.com/ServicePointLocator
- Select country and location.
- Select the option SEND a SHIPMENT and the option I HAVE A SHIPMENT WITH DHL LABEL.
- End the process by selecting SEARCH.
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The application will offer you the available SERVICE POINTS. Clicking on one of them, all the data will appear: Address, opening hours, contact phone number, services.
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Remember that you must provide the transport label and the customs invoice at the time the Courier picks you up at the address you indicate or at the Service Point.